Support

How the rush board works

Rush counts come from other festivalgoers, not from the venue. When you are in a line, open the screening and post how many people are ahead of you; everyone watching that screening sees the count and, if you allowed location, where the line reaches on the map. Afterwards you can report whether you got in, which is what the odds on each screening are built from. Counts disappear from the map after twelve hours.

A showtime looks wrong

The schedule is captured from tiff.net on the date shown in the footer, and the festival does move things. Always confirm on tiff.net before you buy a ticket. If something is wrong, tell us and we will refresh it.

Your diary and schedule

Signed out, everything you save lives on the device you are using: it survives with your device backup and disappears when you delete the app. Sign in with Apple or Google and the same diary, schedule, ranking and votes follow you between the app and the website. You can export your diary to Letterboxd from the diary screen either way.

Location and photos

The app asks for location only when you post a rush count, and only while you are using it. It asks for photo permission only when you save a story image or your Wrapped video. Both are optional — say no and everything else keeps working. You can change your mind in Settings › Privacy & Security on your phone.

Deleting your data

Delete the app and the data on your phone goes with it. To close an account: in the app, Settings → Account → Delete account; on the website, the avatar in the top bar → Delete account. Either one deletes it straight away. See our privacy policy for the detail.

Contact

hello@filmfestapp.com

Quick answers are on the FAQ. The rules are in the terms of service.

FilmFest is an independent app. It is not affiliated with, authorised by, or endorsed by the Toronto International Film Festival Inc.